Program Administration
Our people don't merely answer the phone; they "own the call" - more than 250,000 each year - along with some 210,000 on-line registrations for our clients' rewards and incentive programs. That kind of volume requires experience, something our people have in abundance. There's very little turnover, so it's common to find Marketing Associates Administrators with 11, 12 and 15 years of experience. They take great pride in doing a job that creates strong bonds between, company, distributors, dealers and their customers.
- One-to-One Communications
- - Administration of complex dealer/distributor, consumer marketing programs
- Leading Edge Technology
- - Intertel: reliable, flexible, scalable communications system
- Taske: reports activity of the Program Administrator center allowing for real-time
supervision
- Tracer: digital call recording/logging system for quality assurance and training - Services
- - Incentive Claim Processing
- Inbound/Outbound Program Support
- Direct Payment of Incentives - Program HQ Approach
- - One-stop shop for all related administration requirements - i.e. training, local market
coordination
Experience. We own the solution. See how:
- Distributor Retailer Program
- Business Preferred Network
- Motorhome Mad Money
- Ford Consumer Incentives
- Partner Loyalty/Recognition